These Terms of Service ("Terms") govern your access to and use of guiide.me (the "Service"), operated by James Goodhand, sole trader, United Kingdom ("we", "our", "us"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years old to use the Service. By using the Service, you confirm that you meet this requirement.
2. Account Registration
Some features require an account. You agree to:
- Provide accurate and complete information when creating your account
- Keep your account credentials secure
- Be responsible for all activities that occur under your account
We may suspend or terminate accounts if we suspect unauthorised use or violation of these Terms.
3. Services Provided
guiide.me allows users to create and manage guides, which may be accessed via QR codes or NFC tags. We may update, modify, or discontinue features without notice, provided these changes do not materially reduce the overall functionality of the Service you have paid for.
4. Payment and Subscriptions
- Pricing and available plans are described on our website.
- Payments for subscriptions and physical products are processed via Stripe and/or Shopify.
- Unless otherwise stated, subscription fees are billed in advance and are non-refundable.
- You can cancel your subscription at any time, but no refunds will be given for unused time.
5. Acceptable Use
You agree not to use the Service to:
- Upload, store, or share illegal, harmful, or infringing content
- Circumvent or attempt to bypass usage limits or pricing tiers
- Interfere with or disrupt the Service or servers
- Access or attempt to access accounts or data not belonging to you
We reserve the right to remove content or suspend accounts for violations of this section.
6. Intellectual Property
- All rights in the Service, including software, branding, and design, are owned by us or our licensors.
- You retain ownership of content you create, but grant us a non-exclusive, royalty-free licence to store, display, and process it for the purposes of providing the Service.
7. Availability and Maintenance
We aim to provide continuous service but do not guarantee uninterrupted or error-free operation. We may perform maintenance (scheduled or emergency) and will make reasonable efforts to minimise disruption.
8. Liability and Disclaimers
- The Service is provided “as is” without warranties of any kind, except as required by law.
- To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service.
- Our total liability to you for any claim will not exceed the total amount you paid us in the 12 months prior to the claim.
9. Termination
We may suspend or terminate your account if:
- You breach these Terms
- You fail to pay subscription fees when due
- We are required to do so by law
You may stop using the Service at any time by closing your account.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email before the changes take effect.
12. Contact Us
For questions about these Terms, contact us at: privacy@guiide.me