guiide.me ("we", "our", "us") is operated by James Goodhand, a sole trader based in the United Kingdom. We are committed to protecting your privacy and processing your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable laws.
If you have any questions about this policy or your data, you can contact us at: privacy@guiide.me
1. Information We Collect
We may collect and process the following types of information when you use guiide.me:
Personal information you provide directly:
- Name
- Email address
- Billing information
Information collected automatically:
- IP address
- Device information (e.g., browser type, operating system)
- Usage statistics, including NFC and QR scan activity
- Vercel’s built-in request and performance logs
We do not collect:
- GPS location data
- Cookies or similar tracking technologies
2. How We Collect Information
- When you register, log in, or use guiide.me
- When you purchase products (physical NFC tags/QR codes) or services
- Through automated server logs (via our hosting provider Vercel)
- When you interact with NFC tags or QR codes linked to guiide.me
3. How We Use Your Information
We process your personal data for the following purposes:
- To provide the guiide.me service and maintain your account
- To monitor service performance and improve features
- To track usage for enforcing pricing tiers and preventing abuse
- To process payments and fulfil orders for physical products
- To comply with legal obligations or respond to lawful requests
We do not use your information for advertising or sell it to third parties.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Contract performance – to deliver the services you have requested, process payments, and fulfil your orders.
- Legitimate interests – to monitor usage for abuse prevention, ensure security, and improve our service.
- Legal obligation – to comply with applicable laws and respond to lawful requests.
- Consent – where required by law, for example, if you opt in to receive certain communications.
5. Sharing Your Information
We only share your data with:
- Vercel (hosting and logs)
- Amazon Web Services (AWS) (storage in eu-north-1)
- Stripe and/or Shopify (payment processing and physical product fulfilment)
We may disclose your information if required by law, court order, or a lawful request from authorities.
6. Data Storage & Retention
- Personal data is encrypted in transit and at rest.
- Personal data will be deleted after 1 year of non-payment or when you close your account, whichever comes first.
- Data will not be deleted from active accounts to ensure continued service.
- Anonymised data may be retained indefinitely for analytics and service improvement.
7. Your Rights
Under the UK GDPR and EU GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Lodge a complaint with your local data protection authority
Data portability does not apply to our service.
We also reserve the right to delete any illegal content in your account.
8. Children’s Privacy
Our service is not directed to children under the age of 16, and we do not knowingly collect personal data from them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email to the address associated with your account.
10. Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us at: privacy@guiide.me